Main Entrance and Reception Accessibility
The reception area is located on the ground floor directly as you enter. The width of the entrance doors is 1.5 metres. The floor in the reception area benefits from ALCO safety flooring and is level. The reception is lit by small spot lights however the area does benefit from a lot of natural light.
Once you have obtained your tickets, the attraction is split across three floors. There is an escalator, situated in Doctor Who area, leading from the ground floor to the first floor where you will find Docu Drama.
There is also a lift available for Disabled guests or families with prams. This lift is situated on the Ground Floor, just by Keith Lemon and is operated by a member of staff who will inform you of how to access the various floors within the attraction.
We do have a buggy park which is situated behind Admissions, if you wish to leave your pram there until you have been around the attraction.
There is background music playing in each area of the centre and some videos have audio playing on them. We have some strobe lighting in the entrance corridor which can be switched upon request.
General Wheelchair Accessibility
There is full disabled access throughout Madame Tussauds*; however we are limited to the number of wheelchairs within the attraction at any one time. We allow 3 Wheelchair Users per hour into the attraction – this is for Health & Safety reasons. Wheelchair time slots can be pre-booked in advance by contacting us Customer Services team at WheelChairBookings@merlinentertainments.biz