I have booked my tickets online, but not received an e-mail confirmation? Please check your junk and spam folders as at times emails can end up there. If you still have not received it please contact us here so we can look into this for you. Related articles Where do I go to collect my tickets? How do I contact your Customer Services team? I'm unsure if my booking has been successful - what do I do? What do I need to collect my tickets? How old can you be to enter Madame Tussauds Blackpool?