- Access the Account Holder Portal: You can change your ticket dates through the Account Holder Portal mentioned in your e-ticket.
- Rescheduling Window: You can reschedule your visit for a like-for-like date within 90 days of the original visit, up to 3 times.
- Timing Flexibility: You can move bookings up to 1 hour before your original arrival time.
- Ticket Restrictions: Some promotional tickets may be non-exchangeable, and the ability to change dates depends on the specific terms and conditions of your ticket type.
- Date Eligibility: You can only reschedule to dates that match your original ticket’s eligibility; for example, if you purchased a weekday ticket, you cannot change to a weekend date or a more expensive date.
- Availability: The availability of dates and times is live and can change based on ticket sales. Even if a certain date is eligible, it may still be sold out, so acting quickly is advisable.
To proceed, check your e-ticket for the specific link to the Account Holder Portal and follow the prompts to make your change. If you encounter any issues or have specific questions, please contact our team via live chat
Multi Attraction Tickets
This is a crucial tool if you have booked a multi-attraction ticket as when purchasing one of these, the initial time you select is just for one attraction. After the purchase is made, you will then NEED to log into the booking portal in order to book a time you will visit the rest of the attractions you have purchased. This is subject to availability and you will have up to 90 days of the first attractions you visit to book in a time to visit the rest.
You MUST have a timeslot for an attraction before you visit it.